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Fran Soto's avatar

Thanks for the mention, Raviraj!

I love runbooks. No fluffy words, no deep dives. Just the information required. Everyone should be able to follow the instructions if they are alone in the middle of the night. When you are paged at 3 a.m. your sleepy brain is equivalent to a new hire with zero context.

Also, I think they have the hidden benefit of making you think. To write it you have to identify all the possible failure scenarios of the system and come up with the mitigation and recovery steps. Without a runbook, most of them would go unnoticed until they are a real problem in prod.

A practice I find helpful in my team is reviewing an artifact every week in the on-call handoff meeting (runbooks ,dashboards, and even the alarms). This ensures we are collectively aware of the content and updating it.

Great post once again!

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Tobias Mende's avatar

Great article! Thanks for sharing. And thanks for recommending my newsletter. 🙏😊

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