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Ola's avatar

Empathy always wins. Seeing situation from others perspective most times goes a long way in resolving issues.

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Anton Zaides's avatar

Loved your approach in the end, being patient and spending any time needed. Sometimes you just need the time to convince people.

Regarding the docuentation - "The document was written for them, so all the right information was available in a single place." - I think it's a good idea, but sometimes such documents might not do the job, when they are done retroactively (as you write them to convince the other side).

Writing it in real time, why you chose X versus Y, the results of your investigation and so on (as you mentioned, also providing the discarded alternatives). Then you are fully prepared :)

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