I'd say your efforts of talking to people increased your "luck surface area". That senior tech lead wouldn't have found you if you didn't move yourself first!
Now you may have a better "map" of how orgs are structured so you know who to talk with. But I guess you only learn that with time. For those who don't have the understanding at first, move yourself!
Awesome read on solving challenging problems for our customers.
It’s so important to have empathy and fully understand the problem, as well as being creative and innovative solutions to guide work arounds and develop long term solutions.
I loved what you shared shared here:
“You don’t need to be an expert of your product to help your customer. Ownership mindset and a helpful attitude puts you in a problem solving mode which goes a long way.
When I learned the importance of building customer empathy, it helped me focus on impactful problems. That fast tracked my growth and I am sure it will do the same for you.”
Interesting read, Raviraj!
I'd say your efforts of talking to people increased your "luck surface area". That senior tech lead wouldn't have found you if you didn't move yourself first!
Now you may have a better "map" of how orgs are structured so you know who to talk with. But I guess you only learn that with time. For those who don't have the understanding at first, move yourself!
Thank you, Fran! I think eventually they would have come to us but my actions saved time.
I loved the story! It’s crazy how different things would have played out if you didn’t take the initiative to understand the root cause.
One funny thing I’ve noticed is that when your customers are engineers, you tend to judge them much more harshly, and with less empathy.
Thank you!
Haha, true! I recall so many conversations early on in my career bashing the other team for doing what seemed stupid to me.
Awesome read on solving challenging problems for our customers.
It’s so important to have empathy and fully understand the problem, as well as being creative and innovative solutions to guide work arounds and develop long term solutions.
I loved what you shared shared here:
“You don’t need to be an expert of your product to help your customer. Ownership mindset and a helpful attitude puts you in a problem solving mode which goes a long way.
When I learned the importance of building customer empathy, it helped me focus on impactful problems. That fast tracked my growth and I am sure it will do the same for you.”
Help yourself and help others.
Win and win 🏆
Thank you, Caleb.
Yea, if we aren't solving what matters to the customers then what are we doing!
Caring about customers scales beyond your current project.
Going after answers instead of simply shaking off requests made clients ping me whenever they had the budget for more work.
There are no shortcuts to building such trust.